1. Introduction
SmartRun Technologies (referred to herein as “SmartRun Tech,” “we,” “us,” or “our”) is committed to protecting the privacy and security of personal information. SmartRun Tech is a software product and services company specializing in digital factory solutions, Industrial Internet of Things (IIoT), data analytics, production monitoring, maintenance management, and enterprise integration for the manufacturing sector.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (smartruntech.com), use our products and platforms (including SmartRun 4.0, Smart IIoT, Smart Production, Smart Maintenance, and related services), or interact with us in any capacity. Please read this policy carefully.
By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
We collect personal information that you voluntarily provide to us when you:
- Complete contact forms, demo request forms, or inquiry submissions on our website
- Subscribe to our newsletter or marketing communications
- Apply for employment or submit a resume
- Enter into a business relationship or sign contracts with us
- Communicate with us via email, phone, or other channels
- Attend webinars, events, or training sessions we organize
This may include your name, email address, phone number, job title, company name, mailing address, and any other information you choose to provide.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and usage, including:
- IP address and general geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring URLs and search terms
- Cookie identifiers and similar tracking technologies
2.3 Information Collected Through Our Products and Platforms
When you or your organization uses our SmartRun 4.0, Smart IIoT, Smart Production, Smart Maintenance, or other platforms, we may collect:
- Operational data from industrial equipment, machines, and production lines via IIoT sensors
- User credentials and account information for platform access
- Usage logs, audit trails, and system performance metrics
- Data uploaded or input by users including production schedules, quality parameters, and maintenance records
- Integration data from third-party systems such as SAP ERP
3. How We Use Your Information
SmartRun Tech uses the information collected for the following purposes:
3.1 Service Delivery and Operations
- Providing, operating, maintaining, and improving our products and services
- Onboarding new clients and managing customer accounts
- Responding to inquiries, support requests, and customer feedback
- Processing and fulfilling contracts and service agreements
3.2 Communications and Marketing
- Sending you technical notices, updates, security alerts, and administrative messages
- Providing information about products, services, events, and promotions with your consent
- Sending newsletters and industry insights relevant to manufacturing and digital transformation
3.3 Analytics and Improvement
- Analyzing usage patterns to improve website functionality and user experience
- Conducting research and development for new features and products
- Monitoring system performance and ensuring platform reliability
3.4 Legal and Compliance
- Complying with applicable laws, regulations, and legal obligations
- Enforcing our contractual agreements and terms of service
- Protecting the rights, property, and safety of SmartRun Tech, our clients, and third parties
4. Legal Basis for Processing
Where applicable law requires a legal basis for processing personal data (including under the GDPR), we rely on:
- Contractual necessity — processing required to fulfil our obligations under a contract with you or your organization
- Legitimate interests — processing necessary for our legitimate business interests, such as fraud prevention, security, and business development, balanced against your rights
- Consent — where you have provided clear and specific consent to processing for a particular purpose
- Legal obligation — processing required to comply with applicable laws
5. How We Share Your Information
We do not sell your personal information. We may share information in the following limited circumstances:
5.1 Trusted Service Providers
We engage reputable third-party vendors to support our operations, including cloud hosting providers (such as Amazon Web Services/AWS), analytics platforms, integration tools (such as Workato), and customer relationship management systems. These vendors are contractually bound to use data only as directed by us and in accordance with this policy.
5.2 Business Partners
We are a proud partner of Workato, an industry-leading low-code automation and integration platform, and may collaborate with other certified technology partners in delivering integrated solutions to clients.
5.3 Legal Requirements
We may disclose information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
5.4 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity, subject to equivalent privacy protections.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies (such as web beacons and analytics scripts) to enhance your browsing experience and gather usage analytics. Types of cookies we use include:
- Essential cookies — necessary for the website to function properly
- Analytics cookies — help us understand how visitors interact with our website (e.g., Google Analytics)
- Preference cookies — remember your settings and preferences
You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website. By continuing to use our website without changing your cookie settings, you consent to our use of cookies as described in this policy.
7. Data Security
SmartRun Tech implements appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:
- Encryption of data in transit using industry-standard TLS/SSL protocols
- Secure cloud-based hosting on AWS with access controls and monitoring
- Role-based access controls and authentication for platform users
- Regular security reviews and vulnerability assessments
- Employee training on data privacy and security best practices
While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors considered in determining retention periods include:
- The nature and sensitivity of the information
- Our contractual and legal obligations
- The purposes for which we collected the information
- Applicable statutes of limitations and regulatory requirements
When information is no longer required, we will delete or anonymize it in a secure manner.
9. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights with respect to your personal information:
- Right to Access — request a copy of the personal information we hold about you
- Right to Rectification — request correction of inaccurate or incomplete information
- Right to Erasure — request deletion of your personal information, subject to legal limitations
- Right to Restrict Processing — request that we limit how we use your information
- Right to Data Portability — receive your information in a structured, machine-readable format
- Right to Object — object to processing based on legitimate interests or for direct marketing
- Right to Withdraw Consent — where processing is based on consent, withdraw it at any time
To exercise any of these rights, please contact us using the details in Section 12. We will respond to your request within the timeframes required by applicable law. We may need to verify your identity before processing your request.
10. International Data Transfers
SmartRun Tech is headquartered in Orange, California, USA, and serves clients globally, including in India. If we transfer personal data across international borders, we take appropriate steps to ensure that such transfers comply with applicable data protection laws, including using standard contractual clauses or relying on adequacy decisions where available.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
( USA)
SmartRun Technologies
1100 Town and Country Road, Orange, California, USA
Email: info@smartruntech.com
Phone: +1 949 273 5000
(INDIA)
SmartRun Technologies
4th Floor, SSPDL Alphacity, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu 600130
Email: info@smartruntech.com
Phone: +91 9176843000
Website: www.smartruntech.com
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The revised policy will be posted on our website with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.