Effective Date: 01-July-2026

Welcome to SmartRun Technologies. By accessing or using our website, you agree to comply with these Terms & Conditions.

1. Agreement to Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (whether as an individual or on behalf of an organization, referred to as “Client,” “you,” or “your”) and SmartRun Technologies (“SmartRun Tech,” “we,” “us,” or “our”), headquartered at 1100 Town and Country Road, Orange, California, USA. 

By accessing our website (smartruntech.com), engaging our services, executing a service agreement, or using any SmartRun Tech platform or product (including SmartRun 4.0, Smart IIoT, Smart Production, Smart Maintenance, Smart Operations Suite, and related offerings), you agree to be bound by these Terms in their entirety. 

If you do not agree to these Terms, you must immediately cease use of our website and services. We reserve the right to update or modify these Terms at any time, and continued use after such updates constitutes your acceptance of the revised Terms. 

2. Definitions

For the purposes of these Terms, the following definitions apply: 

  • “Services” refers to all software products, platforms, IIoT solutions, data analytics tools, integration services, consulting, implementation, and support provided by SmartRun Tech. 
  • “Platform” refers to SmartRun Tech’s proprietary digital factory software, including SmartRun 4.0, Smart IIoT, Smart Production, Smart Maintenance, Smart Operations Suite, and any associated tools. 
  • “Client Data” refers to all operational, industrial, and business data that a client or its systems upload, transmit, or generate through use of the Platform. 
  • “User” refers to any individual authorized by the Client to access and use the Services. 
  • “Confidential Information” refers to any non-public business, technical, or commercial information disclosed by either party that is designated as confidential or that reasonably should be understood to be confidential. 

3. Use of Our Services and Platform

3.1 Eligibility

You represent and warrant that you are at least 18 years of age, have the legal authority to enter into these Terms (either on your own behalf or on behalf of your organization), and will use our Services only in accordance with these Terms and all applicable laws. 

3.2 Permitted Use

Our Services are made available solely for legitimate business and industrial purposes. Permitted uses include production monitoring and management, maintenance scheduling and predictive analytics, quality management and traceability, IIoT data collection and visualization, enterprise system integration (including SAP), and digital factory transformation initiatives. 

3.3 Prohibited Use

You agree not to: 

  • Use the Services for any unlawful purpose or in violation of any applicable regulation 
  • Attempt to gain unauthorized access to our systems, networks, or Client accounts 
  • Reverse-engineer, decompile, disassemble, or create derivative works based on our Platform or proprietary software 
  • Transmit viruses, malicious code, or any technology that may harm our systems or data 
  • Use the Services in a way that could impair or damage the performance or availability of the Platform 
  • Resell, sublicense, or otherwise transfer access to the Services without our prior written consent 
    • Misrepresent your identity or affiliation in communications with SmartRun Tech 

4. User Accounts and Access 

Access to certain features of our Platform requires account registration. When you create or are granted an account, you agree to: 

  • Provide accurate, current, and complete registration information 
  • Maintain the security and confidentiality of your login credentials 
  • Notify us immediately of any unauthorized use of your account or any security breach 
  • Take responsibility for all activities that occur under your account 

SmartRun Tech reserves the right to suspend or terminate accounts that violate these Terms, present security risks, or remain inactive for extended periods. We are not liable for any loss or damage resulting from unauthorized access to your account due to your failure to secure your credentials. 

5. Intellectual Property Rights

5.1 SmartRun Tech Ownership

All intellectual property rights in and to our Platform, software, technology, algorithms, methodologies, documentation, trademarks, and website content are the exclusive property of SmartRun Tech or its licensors. These Terms do not grant you any ownership rights. Your right to use the Platform is limited to the license granted herein.

5.2 License to Use

Subject to your compliance with these Terms and payment of applicable fees, SmartRun Tech grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services and Platform solely for your internal business operations during the term of your agreement with us.

5.3 Client Data

You retain all ownership rights to Client Data that you provide or generate through the Platform. You grant SmartRun Tech a limited license to use, store, process, and transmit Client Data solely to deliver the Services to you. SmartRun Tech will not use Client Data for any purpose other than providing and improving the Services, unless required by law.

5.4 Feedback

If you provide suggestions, ideas, or feedback regarding our Services, you grant SmartRun Tech a perpetual, royalty-free, irrevocable license to use such feedback for any purpose without compensation or attribution to you.

6. Confidentiality

Both parties agree to maintain in strict confidence all Confidential Information received from the other party and to use it only for the purposes of fulfilling their obligations under these Terms. This obligation shall survive the termination of any agreement between the parties. 

Exceptions apply to information that: (a) is or becomes publicly known through no breach of this agreement; (b) was already known to the receiving party before disclosure; (c) is independently developed without use of Confidential Information; or (d) is required to be disclosed by law or court order, provided the disclosing party is given reasonable prior notice. 

7. Fees and Payment

If you subscribe to paid Services or engage SmartRun Tech for implementation, consulting, or platform licensing: 

  • Fees, payment terms, and project scope will be specified in the applicable Statement of Work (SOW), Service Agreement, or Order Form executed between the parties 
  • Invoices are payable within the timeframe specified in the agreement, typically 30 days from invoice date unless otherwise agreed in writing 
  • Late payments may accrue interest at the rate specified in the agreement, or as permitted by applicable law 
  • All fees are exclusive of applicable taxes, duties, or levies, which are the Client’s responsibility 
  • SmartRun Tech reserves the right to suspend access to the Platform for non-payment after reasonable notice 

8. Data Security and IIoT Considerations

SmartRun Tech employs industry-standard security measures, including encrypted data transmission, secure cloud hosting on AWS, role-based access controls, and regular security monitoring, to protect Client Data and platform integrity. 

Given the industrial and IIoT nature of our Services, clients are advised to: 

  • Implement appropriate network security controls at the plant or facility level 
  • Restrict physical and logical access to IIoT gateways, PLCs, and connected devices 
  • Maintain up-to-date firmware and software on connected industrial equipment 
  • Follow SmartRun Tech’s recommended security configuration guidelines 

The Client acknowledges that operational technology (OT) environments carry inherent connectivity risks and agrees to maintain reasonable security hygiene at their premises. 

9. Third-Party Services and Integrations

Our Services may integrate with or rely upon third-party platforms and services, including but not limited to Amazon Web Services (AWS) for cloud hosting and Workato for low-code integration and automation. Additionally, our solutions may integrate with SAP ERP systems, enterprise data platforms, and other client-designated software. 

SmartRun Tech is not responsible for the availability, performance, data practices, or terms of service of any third-party platform. Clients are responsible for ensuring they hold valid licenses and comply with the terms of any third-party services integrated into the SmartRun Tech ecosystem. 

10. Disclaimers and Limitation of Liability

10.1 Disclaimer of Warranties

Our Services and Platform are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or completely secure.

10.2 Limitation of Liability

To the maximum extent permitted by applicable law, SmartRun Tech shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, or goodwill, arising from or related to your use of the Services, even if we have been advised of the possibility of such damages. 

Our total aggregate liability to you for any claim arising under or related to these Terms or the Services shall not exceed the total fees paid by you to SmartRun Tech in the twelve (12) months immediately preceding the event giving rise to the claim. 

11. Indemnification

You agree to indemnify, defend, and hold harmless SmartRun Tech and its officers, directors, employees, partners, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: 

  • Your violation of these Terms 
  • Your use or misuse of the Services or Platform 
  • Client Data that you provide, including any infringement of third-party rights 
  • Your violation of any applicable law or regulation 

12. Term and Termination

12.1 Term

These Terms remain in effect for as long as you access or use our website or Services, or until terminated by either party in accordance with the provisions below. 

12.2 Termination by Client

You may terminate your use of our Services at any time by providing written notice to SmartRun Tech. Termination does not relieve you of any payment obligations accrued prior to the termination date. 

12.3 Termination by SmartRun Tech

SmartRun Tech reserves the right to suspend or terminate your access to the Services, with or without notice, if you: 

  • Breach any provision of these Terms 
  • Fail to make required payments after reasonable notice 
  • Engage in conduct that poses a security risk to our systems or other clients 
  • Become subject to insolvency proceedings or cease business operations 

12.4 Effect of Termination

Upon termination, your right to access and use the Services will immediately cease. Provisions that by their nature should survive termination (including confidentiality, intellectual property, indemnification, and limitation of liability) shall continue in full force. 

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict of law principles. For matters involving clients in India or other international jurisdictions, applicable local laws may also apply to the extent required. 

In the event of any dispute, controversy, or claim arising from or relating to these Terms or the Services, the parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Orange County, California, in accordance with the rules of the American Arbitration Association, unless otherwise agreed in writing. 

14. General Provisions

14.1 Entire Agreement

These Terms, together with any applicable Service Agreement, SOW, or Order Form, constitute the entire agreement between you and SmartRun Tech regarding the subject matter herein and supersede all prior discussions, representations, and agreements.

14.2 Severability 

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect. 

14.3 Waiver

SmartRun Tech’s failure to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

14.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. SmartRun Tech may assign its rights and obligations in connection with a merger, acquisition, or sale of assets. 

14.5 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including natural disasters, acts of government, power failures, cyber-attacks, or global pandemics. 

15. Contact Information

For any questions, concerns, or notices regarding these Terms and Conditions, please contact us at: 

 ( USA)
SmartRun Technologies 

1100 Town and Country Road, Orange, California, USA 

Email: info@smartruntech.com 

Phone: +1 949 273 5000 

(INDIA)
SmartRun Technologies 

4th Floor, SSPDL Alphacity, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu 600130

Email: info@smartruntech.com 

Phone: +91 9176843000

Website: www.smartruntech.com